Like many others who read and comment on this blog I received this email from Elonex earlier today (a couple of days after mine was due):
This email contains important information about your order.
Thank you for completing your order and upgrading to the Elonex ONEt.
Demand for the ONEt free upgrade and accessories has exceeded our estimations, with the majority of customers ordering a range of accessories, including the indispensible wristVAULTs. As a result we are experiencing a delay on deliveries. The official launch of the ONEt is 1st September however Pre-orders, of which you are one, will receive their order in the last week of August, ahead of this product launch.
We sincerely apologise for this delay and for any inconvenience caused. We would therefore like to offer you the following options:
• Continue with your order as it currently is (no action is required by you)
• We are able to temporarily refund your order and re process the payment when your order is dispatched (please call 0870 240 1060)
• If you would like to cancel your order (please call 0870 240 1060 or email us here)
Please accept our sincerest apologies, your order is of the utmost importance to us and we are putting every effort into speeding up all deliveries.
Best Regards
Elonex
I think that it would be fair to say that Elonex seem to be having genuine difficulties and are also taking note about the criticism regarding debiting for the cost of the laptops before they are dispatched. My Asus eeePC took ages to turn up (probably for the same reasons – massive demand, plus manufacturing prolongment?) – but I think that where Asus did not commit to when orders would be fulfilled, Elonex have done, and been tripped up a little.
I’m just glad that this is a surprise for my kids and they’re not constantly asking when it will arrive!
